Terms & Conditions

Nature of Our Services

Sri Kasih offers supportive guidance and advisory assistance for family law matters. Our practitioners work with you to understand your situation, explain available options, and assist with documentation and process steps. We operate at a pace suited to your needs.

Our services are not a substitute for independent legal representation in contested court proceedings. For matters that require formal legal representation before a court, we will advise you accordingly and, where appropriate, recommend qualified legal counsel.

All services are provided subject to the laws of Malaysia, including the Law Reform (Marriage and Divorce) Act 1976, the Guardianship of Infants Act 1961, and applicable provisions of the Syariah courts where relevant to the parties' circumstances.

Engagement and Fees

An engagement with Sri Kasih begins when both parties have agreed to the scope of service in writing and the initial fee arrangement has been confirmed. Our current service fees are as follows:

Fees are stated in Malaysian Ringgit (RM) and are inclusive of service tax where applicable. Fees cover the scope agreed at the outset. Where your needs change during the engagement, we will discuss any adjustment transparently and obtain your agreement before proceeding.

We do not apply pressure around payment. If you have questions or concerns about fees at any point, please raise them with us — we are committed to being straightforward about costs.

Cancellations and Rescheduling

We understand that family circumstances can change and that appointments sometimes need to be rescheduled. We ask for as much notice as practical so we can accommodate others who may be waiting for appointments.

• Appointments cancelled with more than 48 hours' notice will be rescheduled at no additional charge.
• Appointments cancelled with less than 24 hours' notice may incur a rescheduling fee of RM 80 to cover practitioner preparation time.
• Fees paid for a service engagement are not automatically refundable once substantive work has commenced, though we will assess refund requests fairly on a case-by-case basis.

If you need to pause or step back from an engagement for personal reasons, please let us know. We will hold your file and resume at a time that suits you where circumstances allow.

Confidentiality

All information shared with Sri Kasih in the course of an engagement is treated as confidential. We do not share client information with third parties except where:

• You have given explicit consent for us to do so
• Disclosure is required by Malaysian law or a lawful court order
• It is necessary to prevent serious harm to a child or vulnerable person

Our confidentiality obligation continues after the conclusion of an engagement. For full details of how your personal data is handled, please refer to our Privacy Policy.

Your Responsibilities

To allow us to support you as fully as possible, we ask that you:

• Provide accurate and complete information relevant to your matter, to the best of your knowledge
• Let us know promptly if circumstances change in a way that may affect the advice or service you have been given
• Treat Sri Kasih practitioners with courtesy and respect during appointments and correspondence
• Not use Sri Kasih's services for purposes that are unlawful, or to facilitate harm to any person

Limitation of Liability

Sri Kasih provides advisory and guidance services in good faith and with reasonable care. However, we cannot accept liability for outcomes in legal proceedings, decisions made by courts or other authorities, or the conduct of third parties.

Our total liability to you in connection with any service engagement is limited to the fees paid for that engagement. We are not liable for indirect, consequential, or special losses.

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded under Malaysian law.

Website Use

The content on this website is for general information only. It does not constitute legal advice and should not be relied upon as such. Please contact us to discuss your specific situation.

We take reasonable care to keep website information accurate and up to date, but we do not warrant that it is complete or error-free at all times. We reserve the right to update or remove content without notice.

You may link to our homepage from your own website provided you do so in a way that is fair and does not suggest endorsement by Sri Kasih where none exists. You may not frame or scrape content from this website without our written permission.

Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms or our services shall be subject to the jurisdiction of the Malaysian courts.

We would always prefer to resolve any concern or disagreement through direct conversation before any formal process is considered. If you are unhappy with any aspect of our service, please contact us — we take all feedback seriously and will do our best to address your concern promptly.

Updates to These Terms

We may revise these Terms and Conditions from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted indicates your acceptance of the updated terms. For existing engagements, we will notify you of any material changes that may affect your matter.

Contact

If you have questions about these terms or would like to discuss anything before engaging our services, please reach out — we are glad to help.